I am disappointed with the customer service at Sephora. I purchased an unused product five days ago, and now I wish to return or exchange it, but they refuse to do so. It is absurd that they will not even comply with fundamental consumer rights. If this situation is not resolved immediately, I will seek legal recourse. This is unacceptable, and I will not allow them to exploit my hard-earned cash. I will also file a complaint with the Consumer Complaints Center (CIMER) to ensure that no one else must endure the same circumstances. It is outrageous that Sephora does not offer any service, exchange, or refund for its products. They must cease misleading their customers and assume responsibility for their actions. It is unfair to defraud people of their money in this manner.
I recently purchased a product from Sephora, and when I opened the package, the box was completely empty! As a Gold member who shops frequently, I expected better service. When I reported the issue, Sephora claimed they had sent the product in full without providing any proof. I requested evidence ...
For two days, I have been trying to contact Sephora’s customer service, but no one is answering my calls, and my emails are being ignored. This is beyond frustrating, especially considering that I requested a refund for a return made on the same day, within the same hour—yet they refused to process ...
On May 4, 2025, I returned a product I purchased from Sephora’s official website. It has now been over three months, and I still have not received the promised refund to my credit card. I’ve called their customer service center multiple times, and each time I’m told the same scripted response: “We’v...
Customer service by Sephora is the worst I have ever encountered. From start to finish, I had a whole mess with a purchase I placed through their website. Once the order was placed, it came late and unfinished. The customer support representatives were quite nasty and useless when I phoned to discus...
On August 15, 2025, I placed an order through the Sephora app, but due to a system error the same order was processed twice. When I called customer service, I was told to refuse delivery of the duplicate package so it could be returned. On August 21, 2025, the package arrived via courier, and I did ...
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