I recently purchased a product from Sephora, and when I opened the package, the box was completely empty! As a Gold member who shops frequently, I expected better service. When I reported the issue, Sephora claimed they had sent the product in full without providing any proof.
I requested evidence that the item was packed correctly, but they refused to take responsibility. This is completely unacceptable! I will be taking legal action and filing a formal complaint with CİMER. Sephora must either prove the product was sent properly or provide a refund. Ignoring customers and dismissing valid complaints is not acceptable from a brand of this caliber!
I am disappointed with the customer service at Sephora. I purchased an unused product five days ago, and now I wish to return or exchange it, but they refuse to do so. It is absurd that they will not even comply with fundamental consumer rights. If this situation is not resolved immediately, I will ...
I am absolutely outraged with Sephora! Today, I bought a Clinique moisturizer, and what I received was completely unacceptable. There was no plastic seal or any protective packaging whatsoever. To make matters worse, the box was entirely empty—the actual cream wasn't even inside! How can a store lik...
On May 4, 2025, I returned a product I purchased from Sephora’s official website. It has now been over three months, and I still have not received the promised refund to my credit card. I’ve called their customer service center multiple times, and each time I’m told the same scripted response: “We’v...
For two days, I have been trying to contact Sephora’s customer service, but no one is answering my calls, and my emails are being ignored. This is beyond frustrating, especially considering that I requested a refund for a return made on the same day, within the same hour—yet they refused to process ...
It's February 22, and I'm still waiting for a refund from Sephora for an order that didn't go through. My card was charged on December 16 for ₺3,111.92, and despite my numerous efforts to address the problem, I have yet to receive a refund. I contacted customer service several times, but they just m...
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