On April 6, 2025, I placed an order on Sephora’s website and chose to pick it up from the Emaar store. When I went to collect it on April 9, the store staff informed me that the product was damaged and said my order would be canceled. They offered me a larger size available in-store, which I purchased separately.
While my online order was canceled, the amount I paid online was never refunded. Sephora claimed no payment was taken because it was a debit card transaction, but my payment was processed without authorization, and I provided my receipt as proof.
Despite multiple calls and emails, I keep receiving the same scripted response: "Your refund will be processed within 3-7 business days." Yet no action has been taken.
My order number is 8004194879. I demand an immediate refund of the amount that was wrongly withheld. Sephora must address this ongoing negligence and ensure proper service to its customers.
On January 23, 2025, I placed an order through Sephora, but without any explanation, it was canceled. Despite never receiving the product, the charge was still deducted from my card. Since then, I have contacted customer service multiple times through both phone calls and emails, yet all I get is, "...
On May 4, 2025, I returned a product I purchased from Sephora’s official website. It has now been over three months, and I still have not received the promised refund to my credit card. I’ve called their customer service center multiple times, and each time I’m told the same scripted response: “We’v...
On August 15, 2025, I placed an order through the Sephora app, but due to a system error the same order was processed twice. When I called customer service, I was told to refuse delivery of the duplicate package so it could be returned. On August 21, 2025, the package arrived via courier, and I did ...
On March 26, I placed an order for a powder from Sephora. When it arrived, the shade was completely wrong, so I immediately initiated a return. Today is April 25, and I still have not received my refund. I have contacted Sephora customer service at least 10 times, and each time they promised to esca...
On the 7th of the month, I made a purchase at the Sephora Armada store. Although the product I wanted was not in stock, the payment was taken with the promise that it would be delivered directly to my address. However, on the 18th — days later — I was informed that my order had been canceled. When ...
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