I purchased a Sennheiser CX 400BT True Wireless headset from MediaMarkt on 25.09.2022, and now the left earbud has completely stopped producing sound. Although I’ve taken good care of the device, it’s now out of warranty and the extended protection plan has also expired.
Despite the product being out of warranty, I still want to get it professionally diagnosed and repaired, but I have no idea where or how to send the device for service in my region. I’ve searched for answers but haven’t found clear instructions or contact points.
I kindly request that Sennheiser support assist me by providing the correct service center address or contact information. I’d like to resolve the issue with the non-functional left earbud and continue using my headset, which I was otherwise very satisfied with.
Please help me with the next steps for out-of-warranty service, including any pricing estimates or repair process details. I still trust the brand and hope to have a positive resolution through proper support.
I’ve been using my Sennheiser CX True Wireless earbuds for about two years, purchased from MediaMarkt Ankara. During this time, the product has malfunctioned four times, roughly every four months, with the same recurring issue each time. I strongly believe the device has a chronic technical defect. ...
I purchased a Sennheiser 450BT headphone in October 2024, and I’ve already run into multiple issues. First, there was a problem where no sound was coming from the device, although that seemed to fix itself over time. Now, the ear pad has completely fallen off, and the build quality has become a seri...
I purchased the Sennheiser CX True Wireless earbuds on 30.06.2022 through the Sennheiser website. The product initially malfunctioned on 03.07.2023 and was replaced with a new unit, accompanied by a fresh invoice dated 03.07.2023. However, the replacement product also failed on 19.12.2024. Despite r...
I purchased the Sennheiser CX True Wireless In-Ear Bluetooth Headphones in Black from the Media Markt website on March 5, 2024, and received them on March 6th. Upon attempting to charge and use the product, I encountered difficulties connecting them. Initially, I managed to establish a connection, b...
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