I Face Recurring Malfunctions With My Sennheiser CX True Wireless

Muhammet · 2025-09-25T13:23:30+03:00

I’ve been using my Sennheiser CX True Wireless earbuds for about two years, purchased from MediaMarkt Ankara. During this time, the product has malfunctioned four times, roughly every four months, with the same recurring issue each time. I strongly believe the device has a chronic technical defect. After the most recent malfunction, I reached out for technical support, only to be told that the model has been discontinued and no repair service is available anymore. I contacted both Sennheiser and MediaMarkt customer service, but neither provided a clear or effective solution. I’m requesting that my earbuds be repaired despite the product’s discontinuation, as repeatedly experiencing the same issue and being denied service has caused significant inconvenience. I expect Sennheiser to take responsibility for an ongoing defect in their product and offer a fair resolution.

Sennheiser

Dear Muhammet S., First of all, we would like to express our regret regarding the negative experience you have had. Regarding your request, our Sennheiser team has provided a solution and informed you about the matter on 15.10.2025. For all your requests, complaints, and suggestions, you can call us via our Call Center at 444 0 794. We wish you pleasant days with the legendary Sennheiser sound. Sennheiser Turkey Team Support Line: 4440 794 (Available on weekdays from 09:00 to 18:00)

Muhammet

Proposed solution: Buy a new headset from our brand and we’ll give you a discount (don’t mind what they call a discount, they just make it look like one, you can find it for the same price online). In short, there is no solution—if it breaks after 2 years, you just have to throw the product away.