On April 30, I purchased a Segway Ninebot G2 Max scooter from Media Markt. While riding, the rear wheel rim suddenly broke. I immediately contacted Bilkom, the authorized service provider, expecting warranty support. Instead, they informed me that because the control unit is inside the rear wheel, water had supposedly entered the part, and therefore the issue would not be covered under warranty. They then demanded a ₺5,000 repair fee.
This explanation makes no sense, as the wheel itself physically broke while I was using the scooter normally on the road. I did not misuse the scooter, nor did I ride it in water. The service even mentioned a possible full replacement at first but then insisted on charging me for the repair, which feels like an unfair way to avoid responsibility.
I purchased this scooter with trust in the Segway brand and its durability, and I am very disappointed by the lack of proper warranty coverage and support. I request that my scooter be repaired or replaced under warranty without extra charges. I expect Segway and Bilkom to stand behind their product and resolve this matter fairly.
I purchased a Segway Ninebot F2 Pro electric scooter, and while still under warranty, the front wheel started moving independently from the steering column. I immediately sent it to the authorized service center for inspection. They reported that a small part inside the fork had broken, but instead ...
About six weeks ago, I purchased a Segway Ninebot F3 Pro scooter from Teknosa. Just two weeks ago, I encountered a serious issue with the rear brake disc, which became misaligned. Expecting the problem to be resolved under warranty, I took the device to the authorized service center, Esginler Otomas...
I purchased a Segway Ninebot G2 Max electric scooter from Decathlon Vadi İstanbul, fully expecting the product to be covered under warranty. However, despite being sold as a “warranted product,” I am now being denied proper service. During a normal ride, the signal cover fell off, clearly due to a m...
I purchased a Segway Ninebot Max G2 electric scooter from MediaMarkt for ₺30,500, paid by credit card. Shockingly, on the first day of use, the scooter’s digital display showed a “Red 15” error, and the device completely malfunctioned. The very next day, I returned to the MediaMarkt store and reque...
About a year and a half ago, I purchased the Segway Ninebot F2 Pro Kickscooter, which was advertised with “puncture-proof” tires. Unfortunately, despite this promise, the rear tire punctured. I contacted Segway’s authorized service center in Mahmutbey Bağcılar (Kültür Teknik Servisi), and the respon...
Comments