I Face Warranty Refusal for My Segway Ninebot G2 Max Scooter From Decathlon

I purchased a Segway Ninebot G2 Max electric scooter from Decathlon Vadi İstanbul, fully expecting the product to be covered under warranty. However, despite being sold as a “warranted product,” I am now being denied proper service. During a normal ride, the signal cover fell off, clearly due to a manufacturing or assembly defect. When I brought the issue to Decathlon, I was told that Segway itself would resolve the problem.

I then contacted Segway directly, only to be told that “only mechanical issues” are covered under warranty and that I would need to pay for this part. This is unacceptable. I bought the scooter directly from Decathlon, with an invoice, and therefore Decathlon should manage the after-sales process and ensure customer support. If the warranty only covers “mechanical” problems, this should have been made very clear at the point of sale.

At this point, neither Decathlon nor Segway is taking responsibility, leaving me stuck between two companies that pass the blame. I demand that Decathlon, as the seller, honor the warranty and provide a proper solution—either by repairing or replacing the defective part free of charge. Otherwise, I will never consider purchasing from or recommending Decathlon or Segway again.