On May 18, 2024, at 5:00 PM, we noticed an ongoing issue with the Securitas alarm system, as the alarm remained active without interruption. We were told that the service would be provided on the same day at 9:00 PM, but unfortunately, nobody came. Upon reaching out to them once more on May 19, 2024, we were informed that the service was inaccessible. I find this situation quite perplexing, as a company's inability to meet its own service standards can lead to a sense of uncertainty. We were given notice that the service fee amounts to ₺500, and we gave our consent. It's been almost a full day since the alarm started, and it's still going strong. It seems that we will have to pay an additional fee for the service. I kindly request that my concern regarding subscription number 115302 be given due attention.
I was tricked into signing a contract on September 29, 2022, that contained many unfulfilled promises. Pronet Alarm enticed me with promises of free services, but when I looked into it, I found that every part of the alarm system cost money. Even worse, I was threatened with a hefty 5,500 TL cancell...
At the beginning of 2024, I informed you that I wanted to cancel the camera and alarm system due to moving. Since I made a lump-sum payment, I was told that a penalty would be applied if I moved out. For this reason, I had to transfer the alarm and cameras to my new address. Despite the technician c...
At 16:58, the electricity was cut off and the notification of this came to our phone as a notification from the Pronet application. However, we did not receive any notification afterward and when we checked it on our own initiative, we realized that the Pronet alarm system was completely disabled. T...
I had a home alarm system installed by Pronet. However, even though I clearly stated that I wanted to cancel my subscription, the monthly fee is still being charged. From the very beginning, the sales representative provided false and misleading information, and the subscription was opened without p...
On May 3, 2024, at 18:09, I placed a cash order for 241₺ through Yemek Sepeti. However, the delivery that I received at 19:35 was incomplete and wrong. After I requested an exchange, the replacement arrived at 20:25, but it was likewise incorrect. This occurred again at 21:29. Despite the courier's ...
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