Burger King Took My Payment But Never Sent Me My Order
On May 3, 2024, at 18:09, I placed a cash order for 241₺ through Yemek Sepeti. However, the delivery that I received at 19:35 was incomplete and wrong. After I requested an exchange, the replacement arrived at 20:25, but it was likewise incorrect. This occurred again at 21:29. Despite the courier's claims, the proper order was not delivered. When I contacted Yemek Sepeti assistance, they said they couldn't reach the eatery to settle the problem. I went to the restaurant myself, only to discover that they couldn't serve me without Yemek Sepeti's assistance. Despite several attempts to remedy the issue, Yemek Sepeti's support team was unable to give a viable solution. I'm quite disappointed and annoyed by the entire experience, as I trusted Yemek Sepeti with my money and had no resolution despite hours of waiting for my lunch. This incident has caused me to regret ever using your services. Your support team, restaurant, and system all failed to deliver or reimburse my order. This is unbearable.
Progress
Here is the translated text from Turkish to English:
---
The order I placed on 03.05 at 18:09 through Yemek Sepeti was taken back for exchange after a series of wrong product deliveries, and I was promised that the correct product would be delivered. However, the order system, i.e., Yemek Sepeti, marked the order as delivered. I paid in cash, and the product, which was taken back for exchange because it was wrong, was never brought back, and they practically seized my money. For 10 days, friends, for 10 days, I chased after my 241₺ order and became a beggar with my own money. No refund, no communication. As a citizen of the Republic of Turkey, I feel like I have no rights at all when it comes to such exploitative behaviors of these companies.
Do you think there will be any public sanctions against Yemek Sepeti, which has not refunded my money for 10 days? Absolutely not. But I have to wait for my money for 10 days and listen to Yemek Sepeti's arbitrary responses.
Shame on such a system and such an order arrangement.
Take the money. Deliver the product in 4 hours. Mark the product as delivered. Do not refund my money. Officially a scam.
Either give me my money back and resolve my grievance, or I will try to inform everyone about this rudeness and exploitation on social media. Additionally, I will file a criminal complaint for withholding my money without providing a service or product.
How much longer will the most corporate order system of dear Turkey ignore this grievance, which I reported again through Şikayet Var 10 days ago and still remains unresolved?
I regret a thousand times using your system and placing a food order.
---
Dear Sir/Madam, Regarding the complaint numbered 28684322, our customer has been contacted and the necessary information has been provided. We submit this for your information. Sincerely, Burger King Customer Service
Information was provided: "Mr. Mustafa, what is the issue you are experiencing? --- --- Alright, we have reported it to the necessary departments. See you." We still did not get a result that resolved our grievance or issue. Our food order has been an unresolved problem for 7 days. When you call, you would expect things to change, improve, and think that there are solution-oriented companies, but we entered another request-notification process again. Now let's see when they will get back to us.
