At 16:58, the electricity was cut off and the notification of this came to our phone as a notification from the Pronet application. However, we did not receive any notification afterward and when we checked it on our own initiative, we realized that the Pronet alarm system was completely disabled. The panel is unreachable and they used to call us from the system, no one called and they have no news. We were not at the address, the alarm did not work when we went to the address and the system was disabled during the power cut for 3 hours, we entered the house easily with no alarm detection or anything. The call center couldn't do anything, there is no security in our house, the alarm is disabled, and we are left helpless and unresolved. This cannot be the price of the bill I pay 2000₺ monthly. Therefore, I am complaining about the company.
I had a home alarm system installed by Pronet. However, even though I clearly stated that I wanted to cancel my subscription, the monthly fee is still being charged. From the very beginning, the sales representative provided false and misleading information, and the subscription was opened without p...
We have two accounts with Pronet alarm systems, market and canteen, and Kerrar Gda Ltd. We used a smartphone app called Pronet Plus to turn on and off alarms. One day, Pronet called and said we had to pay a separate Pronet Plus fee for each account, but we refused. After that, they stopped providing...
We decided to install an alarm system from Pronet Security at our workplace, but the system constantly malfunctioned. Before 14 days passed, we requested to cancel the service and return the equipment. They agreed, but no one showed up. After five months, they finally came to uninstall it, but we ha...
I have been using Pronet alarm services for about two years. Due to financial difficulties, I wanted to cancel my subscription, but they refused to process the cancellation with various excuses and renewed my contract instead. During this period, I was unable to make my payments, and they informed m...
At the beginning of 2024, I informed you that I wanted to cancel the camera and alarm system due to moving. Since I made a lump-sum payment, I was told that a penalty would be applied if I moved out. For this reason, I had to transfer the alarm and cameras to my new address. Despite the technician c...
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