Scannero.ai Unwanted Subscription Retry Charge – Refund and Cancellation Request

I am writing regarding an unwanted subscription charge from Scannero.ai. On 16/08/2026 at 21:41:24, an amount of RM23.99 was charged from my Touch 'n Go eWallet to Scannero.ai as a “subscription retry” payment. I did not intend to opt for an ongoing subscription and I have not used or benefited from the service during this period. My account was automatically charged without my explicit consent or any clear prior notification about a recurring payment. I request that my Scannero.ai subscription be cancelled immediately and that the RM23.99 charged on 16/08/2026 be fully refunded to my original payment method. I kindly ask you to review this situation and resolve it as soon as possible.