I’m having trouble canceling my Scannero subscription — there’s no clear ‘unsubscribe’ button. How can I do it and where should I contact?

Try canceling from your account
• Log in → go to “Subscription/Billing/Plan.” Look for “Cancel / Manage / Disable auto-renewal.”
• After clicking, check the status: it should show “Canceled” and the end date. Take a screenshot.

Block future charges through your bank
• In your banking app, disable recurring payments for this merchant or block and replace the card (drastic but effective).
• Submit a dispute for unauthorized or unclear charges, especially if renewal happened without explicit consent after the trial.

What to request in writing
• Confirmation of cancellation and the end date.
• A breakdown of all charges (dates, amounts, plan details).
• Removal of payment data and cessation of personal data processing.
• Refund for periods after your cancellation request or for inadequate service.

Keep evidence
• Save screenshots, support messages, and bank alerts. This speeds up chargeback processing.

If canceling the subscription becomes a struggle, describe the issue in detail and file a complaint on Xolvie — it strengthens your position and helps others avoid hidden charges.