Refund My Unauthorized Scannero.io Payment

I am writing regarding an unauthorized charge made by Scannero.io to my Akbank bank account.

On June 13, 2026, ₺1,660 was withdrawn from my account by Scannero.io, even though I have never subscribed to the service, started a trial, or authorized any recurring membership.

I did not create any subscription through my phone, nor did I provide my consent for this payment. Furthermore, I did not receive any SMS notification, email confirmation, invoice, or other information indicating that such a transaction or subscription had been initiated.

Since this charge was processed without my knowledge or authorization, I consider it to be unauthorized.

I respectfully request that the full amount of ₺1,660 be refunded immediately to my original payment method. I also request written confirmation that no active subscription or recurring billing exists under my details and that no further charges will be made.

If this matter is not resolved promptly, I reserve the right to pursue all available legal remedies and to file formal complaints with the relevant consumer protection and regulatory authorities.

Thank you for your prompt attention to this matter. I look forward to your written response and a fair resolution.