My air conditioner wasn't cooling properly, so I called Samsung support. G****, a technician, arrived. We had previously hired another technician to fix it because the warranty had expired. The technician repaired the cards, and the air conditioner worked perfectly for the next 20 days. Then it failed again. I explained everything to the new technician, who disparaged the previous one. They later stated that the cards needed to be replaced and quoted a cost of 9,150 lira. They claimed the next day that there were no compatible cards and that they would send the cards to the repair center. This individual was supposed to pick up the cards on September 22 at 3 p.m. but did not appear. We called three times before they said they couldn't send the cards because of interference. I contacted the previous technician, who stated that there is no reason why there should not be cards. He offered to check, but the new technician abruptly left, fabricating lies. Because they told so many lies, I want to verify the information they provided. I believe you should be more selective in hiring employees and service providers.
The Samsung refrigerator, oven, and vacuum cleaner we bought broke down, so we called for service. The technician said that a part in the refrigerator was faulty and the repair would be charged since the warranty had expired. They took ₺3,000, replaced the part, and did not provide a receipt or invo...
Even though this was the second time my air conditioner was being installed, Samsung service set up an appointment a week in advance. When they got there, the technician only had a screwdriver and no gas or pipes. They gave a price, but didn't do anything else. It's like I took apart the AC myself! ...
The service problem I experienced taught me that we shouldn't choose your brand again. I scheduled a service appointment for the "Samsung AR9500T AR18TSHZHWK a++ 18000 BTU Inverter Wall-Mounted Air Conditioner" that I purchased. I was told through the Samsung WhatsApp channel that the service team w...
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
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