I scheduled a removal appointment for my Samsung air conditioner through Samsung's official technical service at my former residence in Buca, Dumlupınar neighborhood, 80th Street, İzmir/Turkey. The technician assigned, R*** T***, carelessly and hastily cut and discarded the black cable connecting the indoor and outdoor units, assuring me it would not cause any issues. However, after moving to my new address in Efeler, Kurtuluş neighborhood, Aydın/Turkey, the Samsung technician who came for the installation informed me that the previous technician had improperly removed and discarded the cable, requiring an additional charge of ₺750 for a replacement. Despite already paying ₺2000 for the removal and ₺4000 for the installation, I was forced to pay an extra ₺750 entirely due to the service team’s mistake. I filed a complaint with Samsung’s support team, but even after a week, I have received no response. If this issue is not resolved promptly, I will never use or recommend any Samsung products again. Despite the exorbitant fees for removal and installation, I received careless service and was unfairly charged extra.
I have a complaint about the Samsung service in Gaziantep. When the team first came, they said the hose wasn’t long enough to install the air conditioner where I wanted and that it needed to be extended by one meter, charging 2000 ₺ per meter. I agreed, and the next day they came for installation, b...
I bought a Digital Inverter air conditioner from an authorized Samsung dealer because my old one broke down, and I specifically chose this model since it was advertised with free installation and setup. However, when the service team came to my home, they demanded ₺2500 just to remove the old unit, ...
Even though this was the second time my air conditioner was being installed, Samsung service set up an appointment a week in advance. When they got there, the technician only had a screwdriver and no gas or pipes. They gave a price, but didn't do anything else. It's like I took apart the AC myself! ...
My air conditioner wasn't cooling properly, so I called Samsung support. G****, a technician, arrived. We had previously hired another technician to fix it because the warranty had expired. The technician repaired the cards, and the air conditioner worked perfectly for the next 20 days. Then it fail...
I purchased a Samsung AR24TSHZHWK AC and called the customer service center for installation. They promptly dispatched an authorized service technician. However, the technician from Baykar Electronics in Samsun/Atakum did not perform the crucial vacuuming process vital for AC installations. I learne...
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