Samsung Service Damaged My Air Conditioner During Faulty Installation

I have a complaint about the Samsung service in Gaziantep. When the team first came, they said the hose wasn’t long enough to install the air conditioner where I wanted and that it needed to be extended by one meter, charging 2000 ₺ per meter. I agreed, and the next day they came for installation, but even though I paid 2000 ₺ for one meter, they just clamped the hose and tied it behind the outdoor unit, leaving more than half a meter unused. When I told them to extend it properly, they refused, saying it would take half an hour, and simply mounted the cable behind the outdoor unit before leaving. This was unacceptable for a brand like Samsung. The job was also not done properly, as they placed the indoor unit on its box to connect the hose, which caused scratches on both sides of the front surface due to the box staples. When I pointed it out, they denied it, saying they had worked on the carpet, even though my wife and I saw it clearly. When I said I would file a complaint, they told me to “complain wherever you want.” Everything is clearly visible in the video. In the past, I had bought a washing machine and dryer from Samsung, and both arrived damaged but were replaced, yet this time I ended up being a victim of their service. I hope this mistake will be corrected. Furthermore, while extending the hose, the technician knocked over the vase of my bamboo plant onto the television, causing water to leak inside. My coffee table and two chargers on the floor were also soaked, but they thought I didn’t notice and told each other to just leave it. Look at the messy installation they did—everything was left wet. Someone tell me which company installs an air conditioner like this. If these mistakes are not corrected, I will file a complaint with Consumer Rights and take legal action for compensation. No company, especially a corporate one, has the right to leave customers in such a situation.