Hello, I purchased two Samsung air conditioners five months ago and had them installed. The drainage hoses were discovered to be cracked after installation and were repaired. We decided to use the air conditioners in heating mode when the cold weather arrived, but we soon discovered that they were not blowing hot air. I complained to the central office and asked for an inspection of the air conditioners. When I contacted the service, I explained the situation again. When the service technician arrived, they discovered that one of the air conditioners lacked refrigerant. The other air conditioner was said to be trouble-free.
Given that both air conditioners were purchased concurrently and have a 5-month warranty, demanding payment of 450 ₺ for the second air conditioner while claiming the absence of a problem appears odd. Despite the fact that two repair requests were submitted, it was determined that both air conditioners operate in the same house and are controlled by the same remote control. Demanding money for a product that is still under warranty is unsatisfactory, and I believe it does not reflect well on the Samsung brand.
I highly discourage buying Samsung home appliances. My refrigerator, which has a 10-year compressor warranty, is currently having its second compressor replaced. After conducting some online research, it came to my attention that a significant number of individuals have encountered problems with the...
On December 15, 2021, less than a year ago, I bought two air conditioners from Trendyol. When the authorized Samsung service came to install the air c...
Dear Samsung Management, your company has denied our device replacement request. The patience, understanding, and goodwill we have shown you over the last 2 years have been met with malicious intent since the start of the process. Given that your actions have not aligned with customer satisfaction, ...
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
I’m extremely disappointed with my Samsung WindFree air conditioner. Although the unit is still under warranty, we experienced a cooling issue and requested service on 09.07.2025. The technician only performed a basic outdoor unit maintenance and charged us ₺1000—even though the product is within wa...
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