I'm very upset that the remote control for my new Samsung TV doesn't work, which is why I bought it. Even though I bought an extended warranty, Samsung has shown no interest in fixing the problem and has even tried to make me feel bad about it. They haven't done anything to fix the problem, and any attempts to do so have been blocked. Instead, they want me to send the device to a certain address for a month so that it can be fixed. But why should the customer be punished by not having a TV? Why did I pay a lot of money for an extended warranty if the company that sold me a broken product can easily keep it for a whole month? This is the worst kind of lie. I'm going to do everything I can to use all of my legal rights. If Samsung treats us like this, can we really trust them?
My Samsung TV is still under warranty and the remote stopped working after 8 months. On March 4, 2024, the company promised to send us a new remote within 3 business days. But as of March 9, 2024, 6 business days later, there's still no sign of it being sent. Are they just spreading falsehoods? Or m...
My Samsung TV, which is still under warranty, was having problems with turning on and off. When I asked for help, they didn't want to send a team and instead guided me through troubleshooting using remote control. They said it would cost 7,000 to fix, even though the problem happened again and it wa...
Hello, I bought a 58-inch Samsung television. When the TV was only 5 or 6 months old, the screen started to break. I was determined that it be replaced. Even though it's still under warranty, I won't let the same problem happen after the warranty runs out. Replace my TV, especially since there are m...
I’ve been a loyal Samsung customer for years, always trusting the brand for its quality—but this time, I’m truly disappointed. I purchased the Samsung QN700B 65-inch TV, and shortly after the warranty expired, the remote control stopped working completely. It’s frustrating that such a key component...
I sent my Samsung smartwatch in for warranty repairs, but it took them two months to fix it. It has now broken down again with the same problems, and they are requesting payment because the warranty has expired. Seriously? I could understand if it had been a different problem two months ago, but I'm...
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