My Samsung TV is still under warranty and the remote stopped working after 8 months. On March 4, 2024, the company promised to send us a new remote within 3 business days. But as of March 9, 2024, 6 business days later, there's still no sign of it being sent. Are they just spreading falsehoods? Or maybe they just can't find someone who's accountable? Maybe they're not fully committed to supporting their products. I won't tolerate it. I will pursue legal action for sure. I'm going to return the product and make sure everyone knows about their dishonesty.
I'm very upset that the remote control for my new Samsung TV doesn't work, which is why I bought it. Even though I bought an extended warranty, Samsung has shown no interest in fixing the problem and has even tried to make me feel bad about it. They haven't done anything to fix the problem, and any ...
I purchased a Samsung Frame 65 TV in January 2023. Around the 8th or 9th month of use, the remote started lagging. When I contacted customer service, they sent a replacement, but that remote also broke down after 5-6 months. I called again, and another remote was sent. However, when the third remote...
I'm about to file a second complaint against Samsung, which I never thought I'd have to do. We're in the process of replacing our TV, and on August 19, 2023, I started the process and paid the required fee. Despite being told that the new TV would be delivered within 20 days, I have yet to complete ...
Last week, I bought a Samsung TV, and on March 26, 2024, I submitted a request for the installation of my product. Unfortunately, I have yet to receive a response from the authorized service center. As of today, even after reaching out to Samsung customer service for the 4th time, I have yet to rece...
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