My Samsung TV, which is still under warranty, was having problems with turning on and off. When I asked for help, they didn't want to send a team and instead guided me through troubleshooting using remote control. They said it would cost 7,000 to fix, even though the problem happened again and it was just a month after the warranty expired. Even though this has been a long-standing problem, the brand did not support its products. The product has extra surge protection, as mentioned in the invoice. But you're asking me to pay for a repair because of a problem with the panel, even though it should be covered by the price I already paid. If this problem has been happening for a while, why didn't you send a team when I called during the warranty period? I wish I never bought this product.
They did not send a service for my issue of opening and closing while it was under warranty. When I experienced the same problem for the second time after the warranty had expired by one month, I contacted them multiple times, but they still demand a fee.
I bought the television on 06/08/2021. When I called about the issue of it turning on and off while it was still under warranty, I think I was brushed off by being made to press a few buttons over the phone. It turns out the problem was with the panel. A few months later, I experienced the same issue again. They sent a service technician and demanded a fee, even negotiating with me. This large brand has been negotiating for 3 weeks now, starting with a price of around 7,000 lira. They didn't take care of it like this when it was under warranty because the issues are chronic and costly. I was brushed off for a few months, and I don't sense any goodwill. I wish I hadn't bought it.
By offering a discount on the price, they still do not accept free repair. When I experienced the issue while it was under warranty, they did not send any service team because it was a chronic problem related to the panel, which caused the process to be prolonged. Just one month after the warranty expired, the issue recurred, and they sent a service team and demanded a fee. Instead of standing behind their product and ensuring customer satisfaction, the huge Samsung brand is negotiating with its customers. It's a shame.
I bought a Samsung TV and called for installation. The setup was completed, and the team left. Later, I discovered that the wall where the TV was mounted caused damage to the kitchen tiles on the other side. When I reported this to Samsung, they initially promised to help. However, they later inform...
I'm very upset that the remote control for my new Samsung TV doesn't work, which is why I bought it. Even though I bought an extended warranty, Samsung has shown no interest in fixing the problem and has even tried to make me feel bad about it. They haven't done anything to fix the problem, and any ...
I've been having constant problems with the voice command feature on my Samsung TV, which I purchased about 2 months ago. When I contacted customer service, they were unable to resolve the issue remotely. They offered to send a technician, but informed me that the service would be chargeable if I c...
Samsung's customer service for my 50-inch Smart TV was a total letdown, I mean these products are commonly picked for being durable and quality. After just 3 and a half years, my TV's panel stopped working and they told me it wasn't covered by the warranty anymore. Bummer, right? So get this, Samsu...
My Samsung UE65RU7400UXTK television unexpectedly turned off after the warranty period expired, despite not being moved, hit, or cleaned with a damp cloth. Even though there are no external influences, it stubbornly refuses to power back on. The authorized service identified it as a problem with the...
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