I’ve been a loyal Samsung customer for years, always trusting the brand for its quality—but this time, I’m truly disappointed. I purchased the Samsung QN700B 65-inch TV, and shortly after the warranty expired, the remote control stopped working completely.
It’s frustrating that such a key component would fail so soon after the warranty ends, especially when I expected more durability from a premium model. I haven’t dropped or damaged the remote in any way—it simply stopped responding. I’ve reached out to Samsung support and hope they’ll offer a fair solution, even though the warranty has expired.
Samsung, I kindly ask for your support to either repair or replace the remote at a reasonable cost. I’ll be sharing any updates here depending on whether this issue is resolved or ignored. I still want to believe in your brand—please don’t let this be a letdown.
I purchased my 65-inch Samsung QN90B TV in December 2022. The device suddenly malfunctioned without any external impact — the screen keeps flickering on and off. I am the sole user of the TV, and since I live at a different address, it has been used only occasionally. It is quite disappointing and s...
I purchased a Samsung 65Q70D TV in November 2024. Since the beginning, I have been experiencing light bleed around the edges of the screen. Although I tried to tolerate this issue for a while, a new and even more frustrating problem has now emerged. Today, the back button on the smart remote stoppe...
I'm quite disappointed with my Samsung 50Q60T TV, which I bought in December 2020. For the second time, it failed shortly after the warranty expired. My TV constantly turning on and off for no apparent reason, making it impossible to watch television. After conducting some research online, I realize...
I bought the Samsung QLED 65Q70BA TV, anticipating exceptional quality, but it has turned out to be quite disappointing. The remote control ceased functioning shortly after I began using it, and the screen exhibits significant clouding problems that detract from the overall viewing experience. When ...
Dear Samsung Customer Service, I am writing to address the serious issues I have encountered with the Samsung 65QN90D model television purchased from www.samsung.com and to request a resolution. I regret to inform you that the television was delivered with a damaged box, and during the installation ...
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