Having problems with the screen and getting charged extra after the service. I sent my phone to Samsung BDH service for a battery replacement, and after 20 days, they let me know that the back cover also needed replacing. I went ahead and paid ₺2600. After waiting a month for the device to come back, I finally got it today and saw some green and white colors showing up on the screen. I quickly got in touch and sent it back, but this time I was told I had to pay ₺3100 for a screen replacement. My screen was fine before; it came back damaged after the service, and now they want to charge me ₺3100 for repairs.
My Samsung M31S phone kept shutting down and starting back up at an alarming rate, making it hard to use. I was told to go to the BDH service center by Samsung's customer service. Even though the warranty had ended, the authorized service center did not fix the real issue. Instead, they said they ha...
On 17/07/2025, I brought my Samsung Galaxy S22 Ultra to MTA Elektronik Servis San. ve Dış Tic. Ltd. Şti., the authorized Samsung service center in Bakırköy, to have the battery replaced because it was no longer holding a charge properly. I paid a battery replacement fee of ₺1780. I received my phone...
On October 11, 2025, I took my Samsung Galaxy Note 20 Ultra to Başarı Technical Service in Karşıyaka, Izmir. Although there was a crack in the back cover of my device, I was charged a replacement fee with the explanation that “a cracked cover will break.” I paid ₺2,900 for the cover replacement, bri...
My Samsung M23 5G smartphone recently gave me a nightmare. The touchscreen began to detach from the body, particularly at the top, accounting for approximately 30% of the total. Despite having an active warranty, I decided to send it to the authorized service center rather than intervene. Despite th...
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