Samsung S20 Plus Skyrocketing Repair Costs
My Samsung S20 Plus phone's warranty had just expired when its screen failed one month later. I took it to KVK Service and spent 4,589 TL on it. When they replaced the battery and screen, it briefly worked before malfunctioning again with screen issues. Back at KVK Service, they claimed a faulty mainboard and requested 5,000 TL in repairs. I decided not to go ahead with the purchase and contacted Samsung customer service to explain the situation. They advised me to submit a service request to KVK and provide the reference number. I agreed. KVK Service then demanded 8,261.80 TL for repairs, a nearly 100% increase in four months (attributed to inflation by Samsung). The original price of the phone isn't even $8,000, and I've already paid 4,589 TL. I didn't buy a Samsung phone to replace it in 2-3 years because I don't make a lot of money. I'm now pleading with Samsung to stand behind its brand and repair my phone for free.
