My Samsung S20 Plus phone's warranty had just expired when its screen failed one month later. I took it to KVK Service and spent 4,589 TL on it. When they replaced the battery and screen, it briefly worked before malfunctioning again with screen issues. Back at KVK Service, they claimed a faulty mainboard and requested 5,000 TL in repairs. I decided not to go ahead with the purchase and contacted Samsung customer service to explain the situation. They advised me to submit a service request to KVK and provide the reference number. I agreed. KVK Service then demanded 8,261.80 TL for repairs, a nearly 100% increase in four months (attributed to inflation by Samsung). The original price of the phone isn't even $8,000, and I've already paid 4,589 TL. I didn't buy a Samsung phone to replace it in 2-3 years because I don't make a lot of money. I'm now pleading with Samsung to stand behind its brand and repair my phone for free.
On December 31, 2022, I purchased a Samsung FlipZ4 phone. The folding mechanism became deformed after only 7 months. Before purchasing, I specifically inquired about any potential issues with the folding mechanism and was assured that nothing of the sort would occur. After 7 months, however, the fol...
Having problems with the screen and getting charged extra after the service. I sent my phone to Samsung BDH service for a battery replacement, and after 20 days, they let me know that the back cover also needed replacing. I went ahead and paid ₺2600. After waiting a month for the device to come back...
I am completely dissatisfied with Samsung's after-sales service, and trying to reach them over the phone has turned into a nightmare. I sent my Samsung phone to the service center last year, just six months after purchasing it from Vatan Bilgisayar because the sound would cut out during calls. Howev...
I went to the service because my Samsung Galaxy Flip 4 folding phone, which I bought a short time ago, did not turn on. The mechanism malfunctioned because it was a folding phone. Although the service is guaranteed by Gurun, they asked me for a fee of 8,000 TL. As a reason, they showed a few small g...
On December 12, 2020, we purchased a Samsung TV and refrigerator. In March 2022, both the refrigerator and TV broke down—their mainboards and motors were replaced under warranty, but everything inside the fridge was ruined. In 2025, the refrigerator broke down again, along with all the items inside....
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