Samsung QE50Q60T TV Started Having Horizontal Black Lines

Samsung QE50Q60T TV Started Having Horizontal Black Lines
Gökhan
Gökhan
Samsung
August 3, 2023 4:10 PM53

My QE50Q60T TV from the Samsung QLED series, which I bought in February 2021, started showing horizontal black lines on the screen right after the 2-year warranty expired. It even started to open late from time to time. After my service request, he came and asked for 11.500 TL, saying that the panel should be changed. After my research, I learned that this is a chronic error. I expect Samsung, one of the 2 largest panel manufacturers in the world, to stand behind the product it sells.

Samsung
August 3, 2023 4:28 PM (17 minutes after complaint)

Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. For any information, suggestions, opinions, and solution requests related to our products and services, you can reach us through the contact us section. Best regards, Samsung Electronics Turkey

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Kadir
Kadir
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January 30, 2024 1:02 AM103

"The service performed a fault diagnosis, and the result was disappointing: the panel price is 22,000 TL. It is currently at the solution center; I hope the Samsung company stands by its product and replaces the panel. They claimed a 10-year screen warranty for the Samsung QLED TV, but what difference does that make for screen burn-in? If you are so confident in your screen, should we intentionally burn it? I don't understand; we will wait and see."

Samsung QE50Q60T QLED TV Unusable Display After Limited Use