I’m deeply disappointed in my Samsung QLED TV. After the warranty expired, a thin black line suddenly appeared in the center of the screen. Shortly afterward, a white horizontal line formed at the bottom, and now the entire screen has gone completely black. I bought this TV based on Samsung’s strong reputation in Turkey for reliability and longevity, but this experience has been quite the opposite.
What’s worse is that repair costs are so high, they’re practically unaffordable. A friend offered to take a look and will first inspect the power and HDMI inputs, but if that doesn’t help, I might have to turn the unit over to Samsung—not because I expect compensation, but so they can investigate the issue and perhaps prevent others from experiencing the same failure.
It’s incredibly frustrating to see a high-end television break down shortly after the warranty ends, especially when there was no misuse or damage. I hope Samsung reviews this product’s quality and investigates potential defects, because loyal customers like myself are losing trust in the brand. I urge Samsung to take responsibility and address this widespread screen failure before more people are affected.
Dear customer, We were unable to reach you because you did not share your contact information. Kind regards, Samsung Electronics Turkey
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