We purchased a Samsung QA55Q70A television on 23.11.2021. Seven months after the warranty period ended, the TV completely stopped working. We delivered it to the Samsung service center 15 days ago, and today we received a response. They informed us that the repair cost is ₺12,500 due to a panel defect. We chose Samsung because we trusted in the quality of the brand, but it's unacceptable for television to break down in such a short time and for the repair cost to be so high (₺12,500). Additionally, it took the service center 15 days to get back to us, and during this time, we were left without a TV at home, which caused us significant inconvenience. Upon reviewing other complaints, we discovered that the panel issue in your QLED TVs is due to a manufacturing defect. Do you think it's reasonable to charge us ₺12,500 under these circumstances? We request that Samsung address our grievance and assist us in resolving this issue.
I purchased my Samsung 65Q80BA TV on August 22, 2022, and just recently, on September 5, 2025, the screen failed completely. When I turned it on, there was sound but no picture. A Samsung service technician inspected it and explained that the LED panel had burned out and the mainboard also needed re...
My Samsung QLED 50Q60T 50-inch model television suddenly broke down. The television we bought in February 2021 suddenly lost its display after its 3rd year. The TV constantly turns on and off, there is no picture but there is sound. I am also sharing a video of it. I see from the complaints that thi...
In October 2021, we purchased a Samsung QE65Q60AAUXTK model QLED TV from the Samsung store at Izmir Urla Bambu Shopping Center, and on September 6, 2025, it broke down, losing both sound and picture completely. When we called the authorized Samsung service, we were told it was an open cell screen fa...
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