Samsung QE50Q60T QLED TV Unusable Display After Limited Use
I purchased the Samsung QE50Q60T 50" 125cm Satellite Receiver 4K Ultra HD Smart QLED TV on 06/05/2021. The warranty has expired, and the device has been scarcely used since its purchase. Recently, upon turning it on, I noticed horizontal lines appearing in the middle and upper part of the screen. The service team created a repair record, but from customer complaints, I learned that the cost of replacing the panel and labor equals the TV's original price. Charging such an amount for a sparingly used television repair is beyond belief. We trusted this brand when making the purchase, but the outcome has been disappointing. I'm seeking assistance from Samsung in this matter.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey all kinds of information, suggestions, opinions, and solution requests related to our products and services through the contact us section and our call center. Sincerely, Samsung Electronics Turkey
Samsung contact center called me. They told me to take it to the service center, have a report prepared, and that they would contact me again later. So, I went to the service center today and had the device diagnosed. Now I am waiting for them to call me back.
The service performed a fault diagnosis, and the result was disappointing: the panel price is 22,000 TL. It is currently at the solution center; I hope the Samsung company stands by its product and replaces the panel. They claimed a 10-year screen warranty for the Samsung QLED TV, but what difference does that make for screen burn-in? If you are so confident in your screen, should we intentionally burn it? I don't understand; we will wait and see.
Today, the Samsung solution center called me and said that they would cover the full cost of the panel and would call again for the service. I thank the Samsung company for addressing our grievance.
My television has been repaired. We would like to thank everyone involved and the Samsung family. Thank you...
Thank you very much, my problem has been resolved.
