Despite using it very little, the Samsung Premium Plus AR18BXCAAWK/SK model air conditioner that I purchased a year ago gave a C416 error and has not been working for a week. Despite informing you of the urgency of the situation, no action has been taken. I have a 3-month-old baby at home who cannot sleep due to the heat during the day and night, and is constantly restless. A brand like Samsung should not hide behind excuses like "we are too busy to send a service technician." People trust the brand’s name and strength when making a purchase, and that's exactly what I did. However, both the issues during the installation process and this current problem show how wrong I was, unfortunately.
I bought a Samsung AR12BXFCMWK Wind Free Premium air conditioner, but the service team hasn't bothered to get in touch with me, even though my pregnant wife needs the air conditioner right away. I've tried to get in touch with Samsung customer service, but it seems impossible to get through and find...
My wife is pregnant, and the sweltering heat at home is making her feel very bad. We decided to buy a Samsung air conditioner, and the salespeople told us that it would be easy to set up. But, they lied to us! Even though I asked Samsung's technicians several times to come quickly because my wife wa...
I purchased a brand new 12,000 BTU air conditioner from Samsung, and they promised a one-day installation. Nothing has happened in three days! I've called their call center, but they hang up on me and speak to me as if mocking my situation! They insist that I have no other choice but to wait! My chi...
I recently purchased an air conditioner from Samsung. At the time of purchase, the seller assured us that installation would be completed within a week at most. However, after delivery, when we requested an installation appointment, we were told it would take over three weeks. Given this approach a...
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
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