I bought a Samsung AR12BXFCMWK Wind Free Premium air conditioner, but the service team hasn't bothered to get in touch with me, even though my pregnant wife needs the air conditioner right away. I've tried to get in touch with Samsung customer service, but it seems impossible to get through and find a solution. I'm sharing my complaint on this platform because I want to get in touch with brand representatives quickly and easily. My wife is eight months pregnant, and the heat in Antalya has made it impossible for her to stay at home. Samsung needs to help us right away and do something. A little bit of understanding and a quick answer could make all the difference. Please help us when we need it.
I bought a Samsung brand air conditioner. I live in Antalya, and the service tells me that the installation will be done in 15 days. Despite mentioning several times that my wife is pregnant, they continue to act as they please. I regret buying a Samsung product as they are not helping in any way. If they do not help today, I will return the product. If they do not accept the return, I will file a complaint with the Consumer Court. Samsung is not helping in any way.
I purchased a Samsung 'Windfree' model air conditioner and scheduled an installation service on June 14th. The customer representative told me they would call to set up a time for the installation. I also contacted Samsung Turkey's WhatsApp line, and yesterday they informed me that due to high tempe...
My wife is pregnant, and the sweltering heat at home is making her feel very bad. We decided to buy a Samsung air conditioner, and the salespeople told us that it would be easy to set up. But, they lied to us! Even though I asked Samsung's technicians several times to come quickly because my wife wa...
Despite using it very little, the Samsung Premium Plus AR18BXCAAWK/SK model air conditioner that I purchased a year ago gave a C416 error and has not been working for a week. Despite informing you of the urgency of the situation, no action has been taken. I have a 3-month-old baby at home who cannot...
On July 27, I purchased a Premium Wall-Mounted Split Air Conditioner (AR18TSHZHWK/SK) from Samsung’s official website, and it was delivered on July 29. I was told that HTS Service would contact me the next day for installation, but as of today, August 7, the unit still hasn’t been installed. I’ve be...
I purchased a brand new 12,000 BTU air conditioner from Samsung, and they promised a one-day installation. Nothing has happened in three days! I've called their call center, but they hang up on me and speak to me as if mocking my situation! They insist that I have no other choice but to wait! My chi...
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