5
Mustafa is very satisfied with the result
Resolved

Samsung UE58TU7000UXTK TV Sudden Screen and Sound Failure

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Mustafa
June 18, 2023 1:22 am
34
Mustafa's Thank You Message
“I would like to thank Ms. Hilal, the customer service representative who dealt with and resolved the issue, and her managers, as well as Mr. Gürkan and his technical team. Samsung has earned the right to be a corporate brand.”

On September 17, 2020, I purchased a Samsung UE58TU7000UXTK TV. On June 17, 2023, while the device was functioning, the screen and sound suddenly went off on their own. Upon reading reviews and complaints, I discovered that this issue has become chronic in the 2020 Samsung series. Is it befitting for a reputable corporate company like Samsung to provide faulty products? I earnestly request the authorities to repair my device without charging me and to stand behind their products. If not, I will initiate legal proceedings by referencing other complaints and file a complaint with the Consumer Courts. If Samsung stands up for its product, I will also extend my gratitude here.

June 19, 2023 8:48 am (1 day after complaint)
Mustafa
Mustafa
June 21, 2023 11:21 am

I would like to thank Ms. Hilal, the customer service representative who dealt with and resolved the issue, and her managers, as well as Mr. Gürkan and his technical team. Samsung has earned the right to be a corporate brand.

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