On 21.05.2021, I bought a Samsung brand UE50TU8000 model smart television. Less than a year later, the panel malfunctioned on 21.04.2022. The service replaced it under warranty and delivered it on 24.04.2022. On 14.06.2023, the device had a panel malfunction again. The panel was replaced again, but for some reason, the panel malfunctioned again. When I contacted the service, they stated that since the warranty had expired, repairs would be made for a fee. In my research, I saw many panel malfunction complaints about this model on the Yorumvar® website and other internet platforms. The company does not stand behind its defective product, which gives the same malfunction every year. When buying the television, I chose Samsung, thinking it was a well-known, well-established and solid brand, but I would not have chosen it. I think that the company does not have the right to victimize dozens of people because of its defective product, and I request a replacement. I would like to state that if a solution is not found, I will apply to the Consumer Arbitration Committee.
I purchased my Samsung UE50TU8000U 125 cm TV on February 22, 2021, and before it even completed one year, it developed a panel malfunction. I called the service under warranty, but instead of replacing the product with a new one, they replaced the panel with one imported from abroad. At that time, n...
In July 2021, I purchased a Samsung 58TU7000 TV, but last night the screen suddenly went black while watching. The TV now won’t display any image, though sound still works. I contacted technical service, and after inspection, they informed me that the issue is a panel defect. Upon researching online...
I’m writing this to inform those considering purchasing a Samsung TV about the issue I’ve experienced. We purchased a Samsung 58TU7000 TV on November 11, 2020. Close to the end of the 2-year warranty, the panel malfunctioned and was replaced under warranty. However, on December 1, 2024, the panel fa...
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