The Samsung TV model number 65s90c, which was bought on July 29, 2023, began having problems in December. The device started turning off unexpectedly, freezing during Netflix sessions, and not reacting to remote controls. I was told that there was an issue with the mainboard and it needed to be replaced. I asked for a replacement instead of getting the device repaired, which costs ₺90,000. Unfortunately, my request was not approved. I reached out to customer service and restated my request, but unfortunately, I still got a negative answer. I agreed to the repair, albeit reluctantly. Today, February 24, 2024, they swapped out the motherboard and let me know that Samsung Hub is currently being updated, which has been causing a 3-hour delay in downloading apps. Avoid buying items from a company that may seem like a well-known brand but actually sells faulty products. I will contact the Consumer Arbitration Board, and I recommend conducting thorough research on other brands to prevent wasting your money. I promise to never use or suggest any items from this company again, as I feel humiliated for squandering my money.
I purchased my Samsung 65Q80BA TV on August 22, 2022, and just recently, on September 5, 2025, the screen failed completely. When I turned it on, there was sound but no picture. A Samsung service technician inspected it and explained that the LED panel had burned out and the mainboard also needed re...
On July 17, 2021, I purchased a Samsung 70-inch TV. The TV broke down on July 27, 2023, necessitating a screen replacement at a cost of 21,000 TL. I called Samsung customer service on July 28, 2023, and they have yet to respond. I'm a loyal Samsung customer who has never had a problem like this befo...
In May 2023, I purchased Samsung's 65QN 700B 8K model TV. When buying a product, especially such a crucial one, you research and choose a brand you trust. However, in December, a static noise started coming from the TV even when it was turned off, audible even from across the room. I contacted the s...
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