I bought a TV on February 27th, 2023, but it didn't work properly. The model was Q55s95b. I've been trying to get help from Samsung customer service since March 15th, 2023. They tried to fix my issue remotely, but it wasn't resolved until April 1st, 2023. So, I convinced your solution center to approve the replacement. Today, I received a product called Q80b model. However, I didn't accept it because it was cheaper and not the same as the product I originally ordered. I won't buy Samsung products again because they didn't care about my issue in Turkey. If you don't improve your service, I'll share all the emails and phone records I have as proof on different websites and I might also take legal action.
On May 23, 2023, I purchased a Samsung QE75Q70B 75-inch 4K UHD Smart QLED TV with built-in satellite receiver from Vatan Bilgisayar in Duzce. Since the product was out of stock, I decided to buy the display unit, which was working perfectly when they tested it at the store. However, when the Samsung...
On July 17, 2021, I purchased a Samsung 70-inch TV. The TV broke down on July 27, 2023, necessitating a screen replacement at a cost of 21,000 TL. I called Samsung customer service on July 28, 2023, and they have yet to respond. I'm a loyal Samsung customer who has never had a problem like this befo...
If you're thinking about purchasing a Samsung TV, I strongly advise you to read about my experience. I bought a brand new Samsung 75QN90A Model TV from Vatan Bilgisayar about a year ago. However, four complete replacements were required within two months due to various malfunctions. Even with the mo...
I purchased my Samsung 65Q80BA TV on August 22, 2022, and just recently, on September 5, 2025, the screen failed completely. When I turned it on, there was sound but no picture. A Samsung service technician inspected it and explained that the LED panel had burned out and the mainboard also needed re...
On November 12, 2023, I got two Qe55s90c, one Qe65s90c, and one Qe77s90 television from Mall Of Vatan Bilgisayar. We applied for the campaign on the same day at Vatan Bilgisayar and were given campaign codes on our phones. Later, a sales agent advised us that Samsung customer support would contact u...
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