In May 2023, I purchased Samsung's 65QN 700B 8K model TV. When buying a product, especially such a crucial one, you research and choose a brand you trust. However, in December, a static noise started coming from the TV even when it was turned off, audible even from across the room. I contacted the service, and they replaced the TV's box unit, but the issue persisted. They suggested taking it to the service center, where they informed me that the motherboard needed replacement. After waiting for the part, I expressed my refusal to accept such a repair and requested a replacement, stating that the investigation was ongoing.
The next day, they returned the TV, claiming to have changed the graphics card. Unfortunately, the noise persisted. They consulted the headquarters, asserting that the sound was considered normal, and if I disagreed, I was advised to appeal to the Arbitration Board. This level of carelessness from a company of this stature was unexpected. After identifying the problem and taking action, it's disheartening to be told that such a noise is normal, and there's nothing more to be done.
Dear Valued Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. For any information, suggestions, opinions, and solution requests related to our products and services, you can reach us through the contact us section on www.samsung.com or by calling our call center at 4447711. Sincerely, Samsung Electronics Turkey www.samsung.com
Your complaint resolution center called. However, they did not speak in a solution-oriented manner at all. They kept beating around the bush. They kept saying that there was no malfunction with the television. If there was no malfunction with the TV, why was the box replaced? If there was no malfunction, why did you change the main board? Afterwards, you came and left saying there was no problem with the TV and the sound was normal. On top of that, you told us to apply to the Consumer Arbitration Committee. If this is how you solve problems, why should we trust your brand? From now on, we will pay attention to this when purchasing products. We should not trust the after-sales support.
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