Samsung S9+ Tablet Stylus Broke in Less Than a Year and Customer Service Didn’t Care

I bought a Samsung S9+ tablet back in February 2024. For those who aren’t aware, this tablet is Samsung’s flagship model—the best of the best they offer. So, imagine my surprise when, before even a year has passed, the tip of the stylus breaks off. I called customer service to explain the situation, and the person I spoke to didn’t even bother listening to my concerns. All they said was, "Send the product back." I tried to explain that it’s just the pen that’s broken, but they kept insisting, "Send it." I use this tablet for work, so sending it in is a big inconvenience and a loss for me. They didn’t care at all, just repeated, "Send it back." I can’t just send the pen. Who’s going to cover my loss during this time? This is the reality of owning what’s supposed to be the best tablet, their flagship product. You’d be embarrassed to put that stylus in the package. At the very least, take some responsibility. It would be nice if Samsung could show even 5 percent of the customer service performance that their biggest competitor does. It’s really disappointing.