Samsung Tab S9 Tablet Came with a Cracked Screen
Samsung is slandering its customers. When I unboxed the Samsung Tab S9 tablet purchased from Trendyol on November 17, 2023, I noticed a cracked screen. I promptly took a photo and reached out to Trendyol, the seller, and Samsung customer services. They advised sending the tablet to technical service, promising a refund or exchange with a defective product report. Directed by Samsung customer service, I sent the tablet to BDH Maltepe technical service. They informed me of a broken internal screen and a repair cost of ₺5,223.47. Despite my request for a defective product report, the service claimed they lacked such a procedure. Contacting Samsung customer service again on November 28, 2023, at 9:56, they stated, "We can't confirm if you broke the screen or it was pre-damaged. No return or exchange, but we can offer a slight discount on repair." This is unjust, as I discovered the cracked screen upon unboxing, and Samsung's refusal to acknowledge this feels like a baseless accusation. I'm pursuing my rights through every available channel, including consumer court and social media. Despite our loyalty to Samsung, having used their smartphones exclusively, I will no longer purchase any Samsung products. TURHAN A****** +90 5** 518 6* ** turha******@hotmail.com
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services through the contact us section or via our call center. Sincerely, Samsung Electronics Turkey
Sure! Here is the translated text from Turkish to English: "I am already complaining about your customer representative. I tell the lady in customer service to connect me to her superior. She says that telling her is enough."
