Samsung is slandering its customers. When I unboxed the Samsung Tab S9 tablet purchased from Trendyol on November 17, 2023, I noticed a cracked screen. I promptly took a photo and reached out to Trendyol, the seller, and Samsung customer services. They advised sending the tablet to technical service, promising a refund or exchange with a defective product report. Directed by Samsung customer service, I sent the tablet to BDH Maltepe technical service. They informed me of a broken internal screen and a repair cost of ₺5,223.47. Despite my request for a defective product report, the service claimed they lacked such a procedure. Contacting Samsung customer service again on November 28, 2023, at 9:56, they stated, "We can't confirm if you broke the screen or it was pre-damaged. No return or exchange, but we can offer a slight discount on repair." This is unjust, as I discovered the cracked screen upon unboxing, and Samsung's refusal to acknowledge this feels like a baseless accusation. I'm pursuing my rights through every available channel, including consumer court and social media. Despite our loyalty to Samsung, having used their smartphones exclusively, I will no longer purchase any Samsung products. TURHAN A****** +90 5** 518 6* ** turha******@hotmail.com
On July 17, 2021, I purchased a Samsung 70-inch TV. The TV broke down on July 27, 2023, necessitating a screen replacement at a cost of 21,000 TL. I called Samsung customer service on July 28, 2023, and they have yet to respond. I'm a loyal Samsung customer who has never had a problem like this befo...
The original case of the Samsung S9+ Samsung Tablet (₺28000) that I bought from the Samsung dealer "Neel Teknoloji Bilişim" at Meydan AVM on 13.03.2024 started showing cosmetic discoloration on both the back and the keyboard after just 4-5 months. The value of the case is ₺6499. This low quality is ...
I purchased the product from the seller named Gürerler on Trendyol. When I received the product, I realized that the product was delivered to me in a defective way. When I noticed that there was an increasing sizzle in the product, I requested an exchange from Trendyol. The seller named Gürerler sai...
On December 31, 2022, I purchased a Samsung FlipZ4 phone. The folding mechanism became deformed after only 7 months. Before purchasing, I specifically inquired about any potential issues with the folding mechanism and was assured that nothing of the sort would occur. After 7 months, however, the fol...
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