I bought all my white goods from the Samsung store in Mardin like seven years ago. So, like, my vacuum cleaner's motor just randomly crapped out on me, and now it won't even work. worried about this problem, so I hit up Samsung's customer service and asked them to send me a copy of my purchase invoice since the dealership had shut down. totally surprised when the customer service rep blamed me and said they couldn't find my invoice, it's been like seven freakin' years since I bought that thing. Like, seriously? Do you expect me to still have the receipt after all this time? Especially with all the crazy stuff that's happened, like earthquakes, floods, and that whole COVID-19 mess. I got these appliances from Samsung, which is a pretty legit company. But if they can't keep their customers safe or are always blaming us, it's not a good look for their brand, you know?
I was victimized by the Samsung Odunluk branch in Bursa. I have been using my Samsung washing machine for about 7-8 years, and since the warranty had expired, I called the service when it broke down. Within a month, the service team came a total of three times. Each time they charged me a service fe...
Samsung's customer service for my 50-inch Smart TV was a total letdown, I mean these products are commonly picked for being durable and quality. After just 3 and a half years, my TV's panel stopped working and they told me it wasn't covered by the warranty anymore. Bummer, right? So get this, Samsu...
At the Samsung store, I bought four things. They gave me a vacuum with the code VC07R302MVR/TR as a gift. It's worth ₺2600. The website said that as g...
The Samsung refrigerator, oven, and vacuum cleaner we bought broke down, so we called for service. The technician said that a part in the refrigerator was faulty and the repair would be charged since the warranty had expired. They took ₺3,000, replaced the part, and did not provide a receipt or invo...
I recently purchased a Samsung washing machine, but it arrived defective. They repeatedly sent technicians for checks and documentation, and we requested a replacement. They agreed, but here's the catch: They claimed they didn't have the same model in stock and recommended another. We reluctantly ag...
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