At the Samsung store, I bought four things. They gave me a vacuum with the code VC07R302MVR/TR as a gift. It's worth ₺2600. The website said that as gifts, people could get a vertical vacuum and a 43-inch monitor. Based on dealer prices, their prices are about ₺10,000 to ₺12,000. Because of this, I chose to cancel my order. I said I didn't like something and called customer service. They said that all the necessary information had been given and didn't care about it. I even emailed the written proof to H****, the customer service rep, saying that we were given wrong information. The dealer will take the monitor. That's why they haven't even sent me an invoice for the appliances I paid for yet, since the dealer is currently out of stock and will get it later. S****, the online customer service rep I talked to, told me that I could get a gift when I bought three appliances. A DW60M5062FS 6-Program Solo Dishwasher, a WW11BBA046ABAH 11 kg washing machine, and an NV60K3110BS 60-liter 7-Program electric oven were the things I bought. They are now telling me that the bill will be sent and the installation will be done. My order number is 2471012143112321. Then I can get something out of the gift campaign. What kind of rules does this have for sales? I don't understand. This is something I've called Samsung customer service about a million times, but they haven't been able to help me. In addition, I want to stress that these events have made me lose faith in marriage. I learned again from Samsung that you can't trust anyone, not even a business. Even if we've already paid for the goods, we need to get them with their bills. I hope that other people won't have to deal with similar problems.
I earned a ₺10,000 gift voucher for purchasing a set of three white goods. To receive this amount, I was sent an İninal card. However, despite waiting for months, the ₺10,000 gift voucher was never loaded onto the card. I had never heard of İninal before. Samsung directed me to open an account there...
In January 2024, I applied for the electric vacuum cleaner gift promotion for dual appliance purchases from ShopSamsung, providing all necessary documents and meeting all conditions. Despite their commitment to deliver the gift within 45 days, it has been over three months, and the vacuum has not ar...
I bought 4 white goods from Samsung on 12.04.2023 (invoice in the photo). Accordingly, I was told by the dealer that there was a 2000 TL parakart campaign for double purchases and what I needed to do. A week later, the authorized service personnel installed the white goods and after the installation...
I bought and paid for five products three came but the other two an oven and a washing machine, unfortunately have not delivered them for over a year. Despite contacting their supposed "solution team," they have been unhelpfully and continue to give me vague and unhelpful responses. When I call to i...
We recently purchased 4 Samsung home appliances from a physical store in Turkey as part of the “Buy 4 White Goods, Get a Free Air Conditioner” campaign. While we expected a smooth and transparent process as advertised, our experience fell significantly short of expectations. 1. Pricing Transparency:...
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