Samsung Galaxy S25 FE Touchscreen Failed Within 14 Days
On December 15, 2025, my spouse and I purchased two Samsung Galaxy S25 FE phones from the Media Markt store located inside Buyaka Shopping Mall on the Asian side of Istanbul. Since we bought the phones brand new, we used them with a shatterproof screen protector, a special rear camera lens protector, and a protective case.
On the evening of December 26, 2025, when I picked up the phone, I noticed that while the side buttons were working, the touchscreen was completely unresponsive. On December 27, 2025, I returned to the store where I had purchased the phone and explained that less than 14 days had passed and that the screen had stopped working on its own. Based on this, I requested a return under defective product rights. However, I was told that a return was not possible and that I had to take the device to a service center.
That same day, I took the phone to the Samsung service center in Ümraniye, where the staff accepted the device and said it would undergo a detailed inspection. How can Samsung refuse to treat a phone that breaks within 14 days as a defective product? On top of that, I was told that I would have to wait one week for the inspection to be completed.
Since I would be without my phone for a week, I requested a replacement (loaner) phone, but the service staff told me that because I had requested a return, they could not provide a loaner device. It is honestly absurd that a phone from such a major brand can fail within 14 days and not be accepted back unconditionally.
I don’t even know how to describe the attitude of the store staff, who took the phone in their hands and looked at it with suspicion when I brought it in. Samsung is a disappointment. I repeat: Samsung is a disappointment.
