I called the service due to the lack of cooling of the refrigerator I bought like 7, 8 years ago, the service said that there was a gas leak and asked for a fee of 4500 TL, whereupon I contacted the Samsung solution center, I said that there was no user error in the cabinet, and that the gas leak would spoil the original of the cabinet and I demanded that the cabinet be replaced with a new one. They said they could not do this and called 1 day later and said that they would make a 30% service discount, I said that I would think about it and return, and I called them and requested that the cabinet be made under warranty, but it has been close to 2 months and we still have not reached a conclusion. I have never seen such irresponsibility. I would not expect such irresponsibility from Samsung, but I will not let this go, if they do not eliminate my victimization, I will use all my legal rights if necessary.
My refrigerator, which warranty expired about two months ago, malfunctioned on June 15th. I called the service, and they informed me that a gas test was needed to diagnose the issue. I was charged ₺500 for this service. The gas test the following day showed no leaks, but they concluded the refrigera...
The freezer compartment of my 7.5-year-old Samsung refrigerator stopped cooling. The service team came and said there was a gas leak. They took it to the workshop and said four parts needed to be replaced—one would be covered under the 10-year motor warranty, but the other three would cost ₺8,400. A...
On December 12, 2020, we purchased a Samsung TV and refrigerator. In March 2022, both the refrigerator and TV broke down—their mainboards and motors were replaced under warranty, but everything inside the fridge was ruined. In 2025, the refrigerator broke down again, along with all the items inside....
I purchased a Samsung refrigerator that served us faithfully for about 7 years. Suddenly, it stopped cooling, prompting us to call for service. The technician identified a gas leak, and we paid the service fee. However, the ordeal continued when they insisted on a ₺1500 ozone test for the gas leak, ...
I recently experienced a major disappointment with my Samsung RT46K600S8 refrigerator, which came with a 10-year warranty. After just 5 years of use, the cooling system failed, so I called the service center for assistance. They confirmed that it was a manufacturing issue and not our fault, assuring...
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