Having Trouble Replacing My Samsung XL Refrigerator
My Samsung XL refrigerator is 4 years old, and since day one, my vegetables spoil within 3 days. Recently, it developed a gas leak and stopped working altogether. The authorized service in Urla came and said it needed to be replaced. Samsung's main office initially asked for an additional ₺25,500 to replace it with the same model. I paid immediately, but days later, they called to say they didn’t have the model in stock and it would arrive in 15 days. I live in Çeşme, and it's very hot. I begged them to send whatever they had available, explaining my desperate situation. The next day, they offered the rb58ds75esa/TR model. I agreed, but I'm still struggling. I have 3 children and feel like they are mocking me. The call center keeps transferring me around, saying someone will call me back, but no one does. I’m calling out to all officials to review my recorded calls; you’ve made me beg for a solution.
Progress
Unfortunately, my refrigerator still hasn't arrived. I think they will send it at the end of summer. I am informing everyone not to buy Samsung. For example, yesterday I bought two air conditioners of the Arçelik brand. You will be the loser, dear Samsung. One customer can become a thousand customers.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services through the contact us section. Best regards, Samsung Electronics Turkey
Sure, here is the translated text: Yes, dear Samsung officials, once again your customer representative got back to me, and once again the same conversation took place. Once again, I was told that you will send the refrigerator as soon as possible, acknowledging that I am right and have been wronged. Dear Samsung, I am telling you something, and you are telling me something else. I am saying that the weather is scorching, I have three children, and there is no refrigerator at home. Shouldn't you urgently send a solution to a problem that you have caused in the fastest way possible? If my conversations are being listened to, you listen too. I will pay the shipping fee. Please do not tell me about logistics or the shortest time. I am inviting you to be ashamed of what you have caused. If you are going to call me, please say that you have sent the refrigerator and it will reach you on this day.
Dear Samsung called me and said, as if they had solved the problem super quickly, that they are sending my refrigerator on 30.07. All my food has gone to waste, we haven't had cold water at home for a month, and we've been eating out. Of course, they don't care. I say no one should ever buy a Samsung product, they have humiliated me.
