My Samsung XL refrigerator is 4 years old, and since day one, my vegetables spoil within 3 days. Recently, it developed a gas leak and stopped working altogether. The authorized service in Urla came and said it needed to be replaced. Samsung's main office initially asked for an additional ₺25,500 to replace it with the same model. I paid immediately, but days later, they called to say they didn’t have the model in stock and it would arrive in 15 days. I live in Çeşme, and it's very hot. I begged them to send whatever they had available, explaining my desperate situation. The next day, they offered the rb58ds75esa/TR model. I agreed, but I'm still struggling. I have 3 children and feel like they are mocking me. The call center keeps transferring me around, saying someone will call me back, but no one does. I’m calling out to all officials to review my recorded calls; you’ve made me beg for a solution.
Unfortunately, my refrigerator still hasn't arrived. I think they will send it at the end of summer. I am informing everyone not to buy Samsung. For example, yesterday I bought two air conditioners of the Arçelik brand. You will be the loser, dear Samsung. One customer can become a thousand customers.
My refrigerator, which warranty expired about two months ago, malfunctioned on June 15th. I called the service, and they informed me that a gas test was needed to diagnose the issue. I was charged ₺500 for this service. The gas test the following day showed no leaks, but they concluded the refrigera...
I called the service due to the lack of cooling of the refrigerator I bought like 7, 8 years ago, the service said that there was a gas leak and asked for a fee of 4500 TL, whereupon I contacted the Samsung solution center, I said that there was no user error in the cabinet, and that the gas leak wo...
The freezer compartment of my 7.5-year-old Samsung refrigerator stopped cooling. The service team came and said there was a gas leak. They took it to the workshop and said four parts needed to be replaced—one would be covered under the 10-year motor warranty, but the other three would cost ₺8,400. A...
I purchased a Samsung refrigerator just four years ago, and now the cooling section has stopped working, and the appliance emits an unpleasant odor. Despite contacting the service team, the issue remains unresolved, and their assistance has been inadequate. It's extremely disappointing that such an...
We had our Samsung RB46TS334SA Twin Cooling refrigerator installed in October 2020. Recently, the unit stopped cooling completely and displayed E6 and E10 error codes. We contacted Samsung's authorized service, and after their initial visit, they informed us a gas leak test would be needed—for which...
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