I purchased a Samsung refrigerator that served us faithfully for about 7 years. Suddenly, it stopped cooling, prompting us to call for service. The technician identified a gas leak, and we paid the service fee. However, the ordeal continued when they insisted on a ₺1500 ozone test for the gas leak, even before pinpointing the problem. A whopping ₺2000 was charged without resolving the refrigerator's issue.
Expecting the service to collect their fee and inform us of the repair cost, we were shocked to face additional demands for more money before the problem was fixed. Despite the supposed assurance of a 10-year motor warranty from Samsung, the reality revealed itself when seeking support for other malfunctions. Promised guarantees of 10 or 20 years for the motor turned out to be far from reality, as the brand requested exorbitant amounts for any other issues, a fact corroborated by the service itself.
The freezer compartment of my 7.5-year-old Samsung refrigerator stopped cooling. The service team came and said there was a gas leak. They took it to the workshop and said four parts needed to be replaced—one would be covered under the 10-year motor warranty, but the other three would cost ₺8,400. A...
My refrigerator, which warranty expired about two months ago, malfunctioned on June 15th. I called the service, and they informed me that a gas test was needed to diagnose the issue. I was charged ₺500 for this service. The gas test the following day showed no leaks, but they concluded the refrigera...
We had our Samsung RB46TS334SA Twin Cooling refrigerator installed in October 2020. Recently, the unit stopped cooling completely and displayed E6 and E10 error codes. We contacted Samsung's authorized service, and after their initial visit, they informed us a gas leak test would be needed—for which...
I contacted Samsung Authorized Service, they came and checked the refrigerator, detecting that the compressor was faulty. They mentioned there was oil inside and gave a price of ₺8800, also stating that the card might need to be replaced, with an additional cost of ₺11800-₺12000. Since the device wa...
I called the service due to the lack of cooling of the refrigerator I bought like 7, 8 years ago, the service said that there was a gas leak and asked for a fee of 4500 TL, whereupon I contacted the Samsung solution center, I said that there was no user error in the cabinet, and that the gas leak wo...
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