My Samsung refrigerator stopped working due to a flaw in the assembly process. The official Samsung Service Center has identified a manufacturing defect. After receiving the defect reports, the refrigerator was deemed "irreparable" (despite my payment of the service fee). As well as supposedly being replaced by a new, comparable fridge. The retail price of the brand-new product I wanted to purchase from Samsung Electronics Turkey was 27000 Turkish liras, but the company only wanted to accept an offer of 23100. No, thank you. This offer is unacceptable. Just so you know, if the product is not listed as irreparable, I would pay only 3500 Turkish liras for it. Samsung needs to either fix my fridge or replace it with something similar that doesn't cost an arm and a leg.
After my complaint published by Xolvie noone from Samsung Electronics Turkey has GET in Touch with me. In Turkey ı wrote my complaint alsa to headoffice, to a mail tell your complaint so our CEO etc... What is this? What an inefficient team you have there Samsung??? It is unfair to sell a defective, an irrapeable product to customers. Samsung Turkey is doing something very very wrong in Turkey, they are not managed well...
My refrigerator, which warranty expired about two months ago, malfunctioned on June 15th. I called the service, and they informed me that a gas test was needed to diagnose the issue. I was charged ₺500 for this service. The gas test the following day showed no leaks, but they concluded the refrigera...
After six years, my Samsung refrigerator broke down. Samsung appears to be making fun of its customers. They are requesting 38,000 ₺ from me. For a six-year-old refrigerator, Samsung prepared a report stating that ' repair is impossible,' and I was offered to replace it with another Samsung refriger...
There appears to be no customer service or authorized service center in Turkey that can repair Samsung refrigerators. I'm left wondering if any other brand in the world would treat their products in this manner. My Samsung fridge broke down seven years ago, and Samsung has been unable to resolve the...
On December 12, 2020, we purchased a Samsung TV and refrigerator. In March 2022, both the refrigerator and TV broke down—their mainboards and motors were replaced under warranty, but everything inside the fridge was ruined. In 2025, the refrigerator broke down again, along with all the items inside....
My Samsung RT62K7060WW refrigerator is driving me crazy because the freezer stopped working in April. I asked for help from the Elazıg Service, and they came out three times. Each time, they told me that the problem was caused by a different part and that it was now fixed. I paid a total of 4,400 TL...
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