Samsung Dryer DV90M5000QW/AH Filter Part Sound Problem

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Ömür
May 08, 2023 12:46 pm
21

The Samsung Brand Dryer (DV90M5000QW/AH), which I bought at bnb Teknoloji (Samsung Kashmir AVM) in September 2021, has been making noise due to vibration from the filter cover since the day it was purchased. Until today, a service has been sent to my house for checking by Samsung many times (at least 5 times). Since the problem appeared after a certain period of time after the machine started, it was explained that there is no problem because it was not waited long enough for the first service. In the second service, the problem was detected and I was told that I would be informed as soon as possible by the service personnel, but there was no response. In my research on this subject, no service record was found. Again, service personnel were directed to my house through Samsung Customer Service. In the third service, the problem was fully diagnosed and service planning was made for part replacement. After about two weeks, the filter and filter cover were replaced (registration numbers available). However, there was no change in noise as a result of this change. On the contrary, the problem started to cause difficulties while opening and closing the filter cover. Subsequently, since the problem continued, a record was created with Samsung Customer Service again. Once again service was provided. The device was disassembled and some screws were tightened by the service that came for the 4th time and it was said that the problem was resolved. However, the problem persisted. Re-service was requested and service planning was made. The service personnel who came to the house for the 5th time started the machine for 20 minutes, but there was no sound from the cold machine. A similar situation occurred in the first service. No problem record created. However, as I mentioned before, the problem occurs after a certain period of time after the machine has been running. I declared this to them, but they explained that there was no problem with the machine. I shot many videos on the subject on different dates and shared them with Samsung customer service via e-mail (links of some videos are presented below). However, I have not received a response to my change request until now. 14 March 2023 https://youtube.com/shorts/RxMHmHXvG8w 26 March 2023 https://youtube.com/48hhD_BLljw 07 May 2023 https://youtube.com/shorts/6YV8MRsvNw8?feature=share

May 08, 2023 1:05 pm (19 minutes after complaint)
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