I purchased a Samsung 11kg washing machine on August 19, 2023. However, I didn’t start using it until six months later due to being out of town after the earthquake. Initially, the machine operated quietly, but it soon started making excessive noise.
I contacted customer service, and they informed me that the drum needed to be replaced. The machine was taken for repair, and I was told the bearings were replaced. Despite this, the noise returned shortly after. The service team visited again and claimed the seal was defective, which they replaced, but the noise persisted.
On their third visit, they stated the machine was "normal" and recommended washing fewer items—only three or four kilograms, or separating laundry like towels and curtains. This makes no sense for an 11kg capacity machine purchased based on its brand and specifications.
Despite my complaints, they refused a replacement, citing a policy allowing replacement only in the first six months and insisting on repairs afterward. The machine is still noisy, and my problem remains unresolved. I am requesting a resolution through your platform, as the current situation is unacceptable. Thank you.
I bought a Samsung 11 kg washing machine from Media Markt on June 16, 2024, and it was set up on October 18, 2024. From the very first use, the drum has been banging back and forth, producing loud noises. I’ve had the service team come to check it three times now, and each visit has provided a diffe...
I purchased a Samsung washing machine at the end of 2023, expecting durability and reliability. But just five months in, a factory defect appeared, and I was told the drum needed to be replaced. I refused that option and insisted on a full product replacement, which was thankfully approved. However...
I purchased an 11 kg Samsung washing machine about a year ago from a store in Bağcılar, Istanbul. Even though the product is still under warranty, the machine has been making extremely loud noise during both the washing and spinning cycles since the day I bought it. Because of this, I had to call Sa...
Hello, Due to problems with my Samsung inverter washing and drying machine, which I purchased in March 2021, I contacted an authorized Samsung service. The machine, which has a capacity of 9 kg for washing and 6 kg for drying, has spinning issues and makes a lot of noise. They did not arrive on time...
I purchased an 11 kg Samsung washing machine four months ago, and it seems like the drum is about to come loose as it bangs against the door. For a whole week, my laundry was stuck inside. Since the month I bought it, I have been calling customer service continuously, and they keep saying there's no...
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