I bought a Samsung 11 kg washing machine from Media Markt on June 16, 2024, and it was set up on October 18, 2024. From the very first use, the drum has been banging back and forth, producing loud noises. I’ve had the service team come to check it three times now, and each visit has provided a different explanation. One technician stated that the leveling was incorrect, another pointed to an unbalanced load, and the final technician acknowledged that it’s probably a persistent problem, recommending that I ask for a refund. I’m stuck with a washing machine that hardly works and no effective resolution from Samsung or Media Markt. I just want this problem sorted out and my money back if it can't be resolved.
Dear Customer, Thank you for contacting us. We kindly ask you to provide us with your full name and contact information so that our solution center can get in touch with you. Sincerely, Samsung Electronics Turkey
Samsung does not stand behind their product at all. For an 11 kg machine, they say not to put too much laundry, not to put too little laundry, to wash cotton separately, linen separately, this separately, that separately, and to wash at the machine's recommended speed and duration. They say not to use it at high speeds. Why did we buy this machine, just for decoration? Why were the speed adjustment buttons put there if they are not going to be used? Did we buy it as a decoration? I will file a complaint with Consumer Rights. Anyone with sense should not buy Samsung.
I purchased a Samsung 11kg washing machine on August 19, 2023. However, I didn’t start using it until six months later due to being out of town after the earthquake. Initially, the machine operated quietly, but it soon started making excessive noise. I contacted customer service, and they informed ...
I purchased an 11 kg Samsung washing machine four months ago, and it seems like the drum is about to come loose as it bangs against the door. For a whole week, my laundry was stuck inside. Since the month I bought it, I have been calling customer service continuously, and they keep saying there's no...
I purchased a Samsung washing machine at the end of 2023, expecting durability and reliability. But just five months in, a factory defect appeared, and I was told the drum needed to be replaced. I refused that option and insisted on a full product replacement, which was thankfully approved. However...
I bought a Samsung 9kg washing machine in September 2024, but I’ve barely used it—probably no more than 20 times in total, as I haven’t been home much. Yet despite the light usage, a major issue started just after the 5th wash: the machine began to violently shake and move, almost like it’s trying t...
I purchased an 11 kg Samsung washing machine about a year ago from a store in Bağcılar, Istanbul. Even though the product is still under warranty, the machine has been making extremely loud noise during both the washing and spinning cycles since the day I bought it. Because of this, I had to call Sa...
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