Misleading Support and Rejected Warranty for 45W Samsung Charger

My 45W Samsung charger stopped working, so I sent it to the authorized service center. In their first response, they said, “the product is not listed on the invoice, and please send the cable as well.” But the invoice I sent clearly belonged to that product. I contacted Samsung via WhatsApp. They said maybe the invoice hadn’t been uploaded into the system, and told me to resend the product along with the cable and the printed invoice. I only had the original cable from my 25W Samsung charger, so I included that and sent it again. After the second shipment, the response was again the same: “The product is not on the invoice, and you must send a 5A cable.” I called customer service again, and only then was I told the actual problem was that the product’s serial number was missing from the invoice. Nobody had told me this before. Instead, they just kept saying the product was “not on the invoice,” which was misleading. Had I been told the real issue from the beginning, I could have resolved it quickly. At this stage, I informed the representative that I might not be able to find a 5A cable. I told them the cable I had was an original Samsung cable, the one that came with my S24+. Still, the rep clearly told me I could just buy a 5A cable online, and that cable length didn’t matter—only the 5A rating was important. So, based on their guidance: I asked the seller to update the invoice with the product’s serial number I bought a Samsung 5A cable online And I sent the product to service for the third time The response this time? “The cable is not 1.8 meters in length.” This was extremely frustrating, especially since I had specifically asked the representative if cable length would be a problem, and they said no—it just needs to be 5A. I called Samsung again and requested to speak with a supervisor. I wasn’t connected directly, but was routed to a so-called “solution team.” They kept me waiting for one full week just to listen to call recordings. Eventually, they came back with the same answer: “The cable is not 1.8m, so we cannot proceed.” In summary: I had to ship the product three times I was misinformed or poorly guided at every step I had to buy a new cable and get a new invoice issued I lost time, money, and effort And I’m still left with a broken adapter and a useless cable.