I bought a 1300 TL Samsung Samsung 45W Power Adapter and Cable (Black) (EP-T4510XBEGWW) charger from media mark, it malfunctioned under warranty, I called Samsung, they sent me a link, I filled out the service form, I shipped it with the shipping code, the cargo was received on 11.12.2023, when I track the product, it says cargo is expected. I have been contacted, I request a replacement for my charging device to be sent to me, Samsung call center is indifferent.
On 21.05.2021, I bought a Samsung brand UE50TU8000 model smart television. Less than a year later, the panel malfunctioned on 21.04.2022. The service replaced it under warranty and delivered it on 24.04.2022. On 14.06.2023, the device had a panel malfunction again. The panel was replaced again, but ...
Dear Samsung Customer Service, On 27.09.2025, I purchased a product worth ₺14,499 from your official online store. Although I immediately canceled my order, the product was nevertheless dispatched. Upon contacting your customer service team, I was informed that I had to cancel the delivery through t...
My 45W Samsung charger stopped working, so I sent it to the authorized service center. In their first response, they said, “the product is not listed on the invoice, and please send the cable as well.” But the invoice I sent clearly belonged to that product. I contacted Samsung via WhatsApp. They sa...
On February 2, 2023, I pre-ordered a Samsung S23 Ultra 1TB device and chose a free green Watch 5 Pro smart watch to go with it. Before making the purchase, I even double-checked my choice. But when I called to ask how long it would take to ship, they said 14 days. When I called again on February 20,...
Since my phone, headphones and watch are Samsung, I bought the Samsung EB-P5300X 20000 mAh Powerbank on 27.04.2025, which I thought would be more compatible. Since 1 of the 4 lights was not working, I sent it to Samsung Technical Service on 05.05.2025 and requested a one-to-one replacement in case i...
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