I made a purchase from the Samsung shop, but due to a technical error, it seemed like two orders were placed. Seeing two order numbers, I canceled one. However, one order vanished entirely, and all I needed was to cancel it. I did all of this using the 50% discount campaign with Samsung Wallet. Despite paying extra commission multiple times, they informed me that I couldn't use the campaign again as it was a one-time offer. Meanwhile, money was deducted from the bank for both orders, but no other funds were transacted.
For the past three days, I've been unable to receive a charger from a reputed company like Samsung. Despite reaching out to the so-called 'solution center' numerous times, they claimed there was nothing they could do. Even after requesting compensation for my loss of rights and time, entirely caused by them, they kept me waiting for three days and finally stated they couldn't do anything.
I’ve been trying to cancel this order for the past four days and have contacted customer service multiple times during this period. Unfortunately, no progress has been made. Every time I called, I was told that my request was urgently forwarded to the relevant department and that I would be contacte...
I bought and paid for five products three came but the other two an oven and a washing machine, unfortunately have not delivered them for over a year. Despite contacting their supposed "solution team," they have been unhelpfully and continue to give me vague and unhelpful responses. When I call to i...
I recently purchased a Samsung washing machine, but it arrived defective. They repeatedly sent technicians for checks and documentation, and we requested a replacement. They agreed, but here's the catch: They claimed they didn't have the same model in stock and recommended another. We reluctantly ag...
the Samsung solution center reached out to me, and they were like, "Hey, send your phone to the service, and we'll take a look at it." I thought, cool, maybe they'll fix it up for me, sent it to the service center, they promised me a 40% discount on the repair. Nice so far....But hold up, here's whe...
I bought a fridge and a dishwasher during the student campaign at the Samsung Shop. When I looked at my orders on the app, I noticed something strange - there were two orders showing up. The first one, a fridge and dishwasher, was still waiting for approval, while the second one, which was exactly t...
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