I bought a Samsung QE65Q67CAUXTK model QLED Television on May 21, 2023. On September 10, 2023, when I tried to turn on the television, there was no power, and the screen remained blank. I filed a service request on September 13, 2023, with the reference number 4270153110. The service team reported that there was no power to the TV and requested a replacement part. Each time I called to inquire about the progress, I received conflicting information. Initially, they said the replacement part would be in stock on September 22nd, but upon calling, they claimed it would be available on September 26th. Subsequent calls revealed further delays, with promises of availability on October 2nd and then October 9th. It feels like a never-ending joke. Since September 13th, I've had no television in my house, no replacement part, no substitute TV, just endless waiting. This situation is truly disgraceful and makes me feel like a victim. The brand doesn't seem to stand behind its products. When I contact the call center, they offer empty reassurances. I've been a loyal Samsung user for a long time, but I strongly advise against purchasing or using products from a brand that fails to support its customers. You can check my Samsung product history – my Samsung air conditioner, refrigerator, and dishwasher all broke down within six years of purchase and couldn't be repaired. They were all discarded. I chose Samsung for its image quality, but this experience has been a complete failure, leaving me humiliated. We are the ones suffering, but they seem indifferent. It's frustrating to be limited by my own money and embarrassed by this situation.
I purchased my Samsung 65Q80BA TV on August 22, 2022, and just recently, on September 5, 2025, the screen failed completely. When I turned it on, there was sound but no picture. A Samsung service technician inspected it and explained that the LED panel had burned out and the mainboard also needed re...
I bought a Samsung Q70T 65" TV from Media Markt-Levent on February 11, 2021. Unfortunately, the TV broke down on March 11, 2023, exactly one month after the warranty had expired. The screen went blank, and I was left with a useless device. I had made a warranty extension when I bought it, but the co...
About 15-20 days after my purchase on June 25, 2021, of the Samsung QE50Q60TAUXTK 50" television, dead pixels started to appear on the screen in the form of black lines in July 2023. We contacted customer service and were informed that, since the warranty had expired, we would have to pay for any re...
I purchased the Samsung QN700B TV on May 21, 2023, trusting the brand’s reputation and premium product promises. But since day one, it has been nothing but a series of frustrating malfunctions. First, the original unit developed a screen issue within the first year and had to be replaced entirely. U...
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